Webinar - Mother Said There’d Be Days Like These: Dealing Professionally & Elegantly With the Unforeseen at Work

The Canadian Library Association (CLA) is hosting a webinar on September 17, 2012 called Mother Said There’d Be Days Like These: Dealing Professionally & Elegantly With the Unforeseen at Work:

"In any workplace, routine will be interrupted by events arising from internal or external developments.  The best laid plans are suddenly out the window – but must be caught up once a crisis is dealt with.  Clients’ and colleagues’ needs must be attended to – within reason.  Split second decision making, poise, and calm are called for.  Ulla de Stricker offers straightforward tips and guidelines for negotiating these challenges with professional and personal responsibility balanced by respect for ourselves.  Attendees will hear about

• Strategies for creating “room for the unforeseen”
• What constitutes a true emergency (vs poor planning)
• Ways to focus on solutions (vs blame)
• Strategies for capturing the learning from a challenging situation (for others and for ourselves)"

The webinar is at 2PM Eastern. It is possible to register online (pricing information included).